FAQ's

1. What is Door-to-Door Service?

Door to Door service is a pickup and drop service wherein we will pick up your luggage from your doorstep and deliver it to your destination doorstep.

2. Which cities are the services available?

The Door-to-Door Service is available across any location within India.

3. Are there any restrictions on the weights booked?

Yes, You can use only one bag for each weight category that you select. For example, in case you select the 30kgs option, you are allowed to use only 1 bag weighing up to 30kgs (and not 2 bags with a cumulative weight of 30 kgs).

Following is maximum (linear) bag size permitted for each weight category:

10 Kgs: 32 Inches (L+ W+ H)
15 Kgs: 44 Inches (L+ W+ H)
20 Kgs: 48 Inches (L+ W+ H)
30 Kgs: 56 Inches (L+ W+ H)
40 Kgs: 62 Inches (L+ W+ H)(Max Actual weight 30kgs. Max volumetric weight 40kgs)

*Please note if there is a difference in the weight / size booked it will be charged extra once the weighing is done after the pickup.

4. What are the Pickup timings?

Pickups are done between 2-6 pm on the scheduled pick up date.

5. Do you provide packaging services?

The baggage is to be given with proper packaging and seal to us. We do not do any packaging.

6. Can I cancel this service post booking and get a refund?

In case you wish to cancel your shipment for any reason, you can contact Avaan customer service at 080 6940 5400 or customerservice@avaanindia.com with your Avaan Booking ID. Please note that a cancellation penalty of 10% will apply in case the order is cancelled before pickup, and 30% will apply in case the order is cancelled at the time of pickup. Post pickup, the service will be deemed non-cancellable and non-refundable.

For baggages dropped directly at the airport kiosk the booking is non cancellable and no refunds will be provided.

7. What happens in case my luggage is lost?

A compensation of maximum Rs 3,000 per bag will be offered in case your baggage is lost. You can contact Avaan team directly for the compensation request. For baggages dropped directly at the airport kiosk the booking is non cancellable and no refunds will be provided.

8. What are the delivery timelines?

a) By Road within 4-7 Working days.For ESS locations delivery could be 1-2 days delayed.
b) By Air within 48-72 Working hours

9. What if my bag is damaged?

We would need you to send pictures and videos of the damage to customerservice@avaanindia.com within 24 hours of delivery after which the compensation cannot be claimed. Once we receive the same within 24 hours, we shall investigate the matter and get back to you.

No claims shall be entertained for any loss,shortage,damage,leakage,breakage post 24 hours of delivery.

Please note under no circumstances the reimbursement can be more than Rs 3000/- and a full compensation of Rs 3000/- will only be provided if the baggage is lost.


To avoid the above we request you to have the packaging of your baggage done thoroughly and have it sealed well. Please contact customer support for further assistance.

10. How can I contact Avaan if I need more assistance?

For any assistance, you may reach out to us at 080 68940 5400 or customerservice@avaanindia.com.

11. What kind of materials cannot be shipped through

Imitations jewellery ,Dangerous good ,Filled cylinders ,Hazardous material & Liquid Material ,Fragile material